FAQ

FAQ2021-05-07T22:39:57+02:00
When does MAINTENANCE take place?2021-03-10T17:07:14+01:00

26-28 OCTOBER 2021

What are its opening hours?2021-03-10T17:02:19+01:00

From 9.30 to 18.00

Is smoking permitted at the BEC?2021-03-10T16:09:30+01:00

Smoking is forbidden by law in all enclosed venues.

Is there WiFi?2021-03-10T16:11:41+01:00

Yes, visitors, exhibitors and other users of BEC can connect to the Internet free of charge from anywhere in the exhibition site.

The service offers 9 hours connection each day at 512 K. Therefore, users requiring a service with greater capacity or for a longer time must contract it directly through the payments gateway.

To do so, the service requires basic registration details, or in other words, name, surname, mobile telephone and e-mail.

Are there ATMs at BEC?2021-03-10T16:13:56+01:00

BEC has two ATMs (Kutxabank and Banco Santander) at the entrance of Torre BEC building, where offices are located.

Can I store my luggage at the BEC?2021-03-10T16:15:39+01:00

Suitcases and coats can be left in the cloakroom facilities. The fee is €2.

What number should I telephone in case of an emergency?2021-03-10T16:17:36+01:00

For general emergencies, dial 112.

Are there any hire-car companies nearby?2021-03-10T16:19:05+01:00

Several hire-car firms operate out of Bilbao airport.

Disabled access2021-03-10T16:20:32+01:00

The Bilbao Exhibition Centre has lifts for accessing the complex from the car park and the exhibition halls from the central Atrium.  It is a fully accessible building.

Could you provide me with a weelchair?2021-03-10T16:22:10+01:00

Yes: go to the information desk on the day of your visit for directions as to where to pick up a chair.

Is there Food and beverage service at MAINTENANCE?2021-03-10T16:23:31+01:00

BEC offers options during the celebration of the fair

What public transport connections with the airport are there?2021-03-10T16:31:22+01:00

To reach the airport from the BEC via public transport, take Line 2 of the Metro to San Mamés station, which connects with the Termibus bus station. Buses to the airport depart every 30 minutes. There is also a taxi rank at the north entrance to the BEC. The airport is about 20 minutes away, and the cost is around €30.

Are there any special offers on air fares for visitors to the MAINTENANCE?2021-03-10T16:39:37+01:00

Information on special offers for travel and accommodation for the MAINTENANCE is available on the website under Visitors/ Travel & Accommodation.

How do I get to the BEC?2021-03-10T16:41:38+01:00

Full information is available on the BEC website at Visitors / How to arrive

I have lost my accreditation or e-ticket. What should I do?2021-04-08T11:39:55+02:00

You are already registered on our system, so please do not attempt to re-register. Before the event, e-mail us at [email protected] and ask us to re-send your accreditation. Alternatively, go to any visitor registration desk during the event itself and give your full name and company details: we will locate you on our system and print out an accreditation for you.

I have registered but my ticket has not yet been e-mailed to me2021-03-10T16:58:13+01:00

Accreditations are e-mailed just before the date of the event, not at the time of registration. If you have still not received your accreditation by e-mail 15 days prior to the opening, please contact us on [email protected].

How much is the admission fee?2021-03-10T17:00:04+01:00

More information soon.

Does the complex have parking facilities? If so, how much do they cost?2021-03-10T17:04:43+01:00

The Bilbao Exhibition Centre has indoor parking for 4000 vehicles. The car park charges are €2 for the first hour and €1.4 per hour thereafter, with a maximum of €15 per day.

Is there a travel agency on site?2021-03-10T16:28:44+01:00

Yes, there is a travel agency in the Central Atrium of the complex.  You can also contact the official travel agency of the BEC.  Full information is available on the website under Visitors/ Travel & Accommodation

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